Most questions about purchases, deliveries, and returns are handled by the retailer where you bought your furniture. For everything else, we're here to help.
Where to Buy
Mountain Leather Works is sold through select retailers. For Costco purchases, visit costco.com to see current collections, pricing, and availability.
Returns and Exchanges
Returns and exchanges are handled by the retailer where you purchased your furniture, under that retailer's return policy. For Costco purchases, contact Costco or visit costco.com/help to start a return.
Warranty Claims
Manufacturing defects are covered by our Limited Warranty. Warranty claims start with the retailer where you purchased — they will coordinate with us on your behalf.
Delivery
Delivery is coordinated through the retailer where you purchased your furniture. For delivery scheduling or status, contact that retailer directly.
How-To Videos
Short videos to help you set up and care for your furniture.
How to Connect Your Sectional Pieces
Joining your sectional pieces securely.
Installing Back Pillows for Lumbar Support
Positioning the back pillows for support and a tailored look.
How to Care for Leather
Routine cleaning and conditioning to keep your leather looking its best.
Seat Core Care
Keeping your seat cushion cores supportive and even.
Leather Highs and Lows
Understanding the natural variation in genuine top-grain leather.
Caring for Your Leather
Top-grain leather is durable, but a few simple practices will keep it looking its best.
- Dust regularly with a soft, dry cloth.
- Keep furniture out of direct sunlight to prevent fading.
- Wipe up spills immediately with a clean, dry cloth — do not use water, soap, or commercial leather cleaners without testing on an inconspicuous area first.
- Avoid placing furniture near heat sources or in high-humidity environments.
- Do not apply aftermarket leather treatments or protective coatings — these can void your warranty.
Contact Us
Email: customerservice@mountainleatherworks.com
We respond within 2 business days.